Returns Policy

Returns Policy

Cook:Chill operate a 28 day money back guarantee.

If you are not completely satisfied with your purchase you can return it to us within 28 days of purchase. The item/s must be unused and in their original packaging. At this point you will have the option of a full refund or replacement, whichever you prefer. A minimum re-stocking charge of 25% will be charged for most items, this will depend on the size and weight, this will include all heavy cooking and refrigeration appliances and will be at the discretion of the Cook:Chill senior management team.

Damaged or unchecked items must be reported to us with 24hrs of the goods being delivered to you. 

If you need to return an item please contact us either via the website, telephone or email .


PLEASE NOTE:  Spares that have been installed & custom-made items that have been put into production are not subject to this guarantee.  Please contact us for further information.