Delivery Information

Please take advantage of our FREE site survey with any piece of equipment purchased.

Cook:Chill deliveries take many different forms due to the wide range in size and technicality of commercial catering and refrigeration equipment available, please see below for more information.

Standard delivery is kerbside only –Delivery does not include unpacking, positioning or assembling items.

Deliveries must be unpacked and checked for any damage BEFORE accepting the goods in good condition by signing for them with the carrier. Should the carrier refuse to wait, the goods must be signed for as damaged or refused. Signing “unexamined” or “unchecked” will not be grounds for a claim.

All claims for damage on delivery must be reported within 24 hours of the item being delivered as per our terms and conditions. Should you wish to report a damage on delivery, you will need to complete the online form available via the distributor portal.

Claims for damage after 24 hours of the goods being received will NOT be considered by Cook:Chill.

Cook:Chill indicates the timescale for delivery on the order acknowledgement. Should this be a week commencing delivery, Cook:Chill will be unable to be more specific. If you require a specific date of delivery, this is a premium upgrade. Prices for our best selling products for delivery upgrades please speak to a member of our Team.

All goods dispatched from Cook:Chill clearly state that the unit must be checked by means of a large explanatory sticker.

Every order you place is confirmed with an order acknowledgment from Cook:Chill which includes detailed notes regarding acceptance of a delivery

There will be delivery charges on the following postcode areas.

Prices will vary to these areas dependent on the product, please call us for exact pricing.

Off Shore, Southern Ireland

BT, Northern Ireland

GY, Guernsey

TR21-25 Isles of Scilly

IM, Isle of Man        

PO 30-41, Isle of Wight

Highlands and Scottish Highlands

AB 31-56, HS, IV, KA27/28, KW, PA20-78, PH19-50, ZE.

Installation can be arranged for any piece of equipment and should be discussed and confirmed with your Cook:Chill Team contact.

We will endeavour to minimise the impact on your business.