COVID-19 Statement

Coronavirus (COVID-19)

Cook:Chill Statement

With the ever changing situation relating to the outbreak of Coronavirus Disease (COVID-19), I want to update our customers on how Cook:Chill is working hard to mitigate any supply risk, ensure business continuity and continue to deliver the high level of service our customers’ expect.

For some time, we have been preparing our contingency plans to be in a strong position to adapt to all possible scenarios. We are closely following, and acting in accordance with, all official WHO, Government and NHS guidance, and will continue to adapt our approach on an ongoing basis to the changing circumstances. 

For all decisions made in response to this situation, Cook:Chill is prioritising the health and wellbeing of all its key stakeholders – employees, clients and suppliers.  We have restricted staff movements, and stopped all non-essential travel. We are ensuring all staff follow the latest government guidance in relation to personal hygiene and sanitation procedures and are contacting all clients prior to pre-arranged meetings, to ensure appropriate site procedures are understood and safety precautions are in place.

We have implemented limited home-working for employees where possible, and are accelerating this on a daily basis.  Our IT infrastructure and back office systems have been developed with remote access in mind.  Through a combination of cloud-based systems, extensive VPN access and remote team collaboration applications, we are confident of being able to continue operations even if full home-working is mandated.  We also have phone diversion procedures in place should they be required.

Additionally, Cook:Chill is working hard to minimise any supply disruption to its customers for all equipment orders and projects currently being progressed.  We are in constant communication with our supply chain, identifying and mitigating any supply risks, whilst finding suitable alternatives where necessary.  Whilst currently, we are not experiencing major supply chain challenges, we are reviewing this on an ongoing basis, and ensuring that we are communicating in a prompt and timely manner with clients.  Design support, estimating, consultancy and other pre-order services available to customers are not adversely affected, at present.

We are also working closely with all of our sub-contractors for service, installation and construction works.

Our commitment to all customers is that we will be open, honest and transparent in all communications and work with each client to highlight risks and identify appropriate solutions. ​

Although the situation is fluid, our overriding goal is to ensure stakeholder wellbeing and execute our plan to allow our clients to continue to trade as normally as possible.

If you require any further information, please don’t hesitate to contact your account manager or contact our office on +441179 646 497 or email at

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